Incident Coordinator – Vietnamese Speaker
CyberScout Ventures Limited (Sontiq) is seeking an Incident Coordinator who is fluent in Vietnamese. You will be responsible for working closely with consumer and breach clients, providing Client and Customer service.
Responsibilities
Customer Service:
- Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
- Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
- Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
- Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
- Communicate clearly to customer the services and support offered
Administrative:
- Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
- Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
- Prepares written proposals for breach services that fit the situation
- Participates in project plan schedule development, monitoring and reporting
- Directs document and data transfers between company and clients
- Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
Qualifications
- Ability to elicit cooperation from a wide variety of sources, including North American Teams, clients and other departments
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
- Results driven and customer focused
- Team player; collaborative work style is vital as is in keeping with companywide ethos.
Location: Galway, County Galway, Ireland
Hours: 40 hours per week
Minimum salary: 36720 euros per year
